Frequently Asked Questions
Clear answers for ordering, payments, coupons, account access, and support.
How does ordering a template work?
Choose a template, submit the business brief, and our team reviews the scope before confirming timeline, price, and delivery details.
Can I use a coupon?
Yes, when coupons are enabled by the admin. Add the code in the order summary and apply it before submitting your order.
Do I pay immediately?
No. Orders are manually reviewed first so the final scope and payment instructions are clear.
Can I request custom changes?
Yes. Use the business brief and extra requirements fields to describe custom pages, integrations, branding, or content needs.
Where can I track my order?
Signed-in users can track orders from the account dashboard and open support tickets from the support center.
Still need help?
Send us a message and we will follow up with the right next step for your order, account, or support request.