Refund Policy
Effective Date: February 23, 2025
This document is written as one continuous reference for the current BitCraft app experience.
1. Manual review first
Most BitCraft orders are reviewed manually before final fulfillment. The initial order submission helps us understand your request, but the final scope, payment instructions, and delivery plan may be confirmed after review.
If payment has not been requested or collected yet, you can ask us to cancel, pause, or revise the order brief. We may ask for the order reference, account email, and reason so the request can be matched correctly.
2. Eligible refund cases
Refunds may be considered when work has not started, when duplicate payment is confirmed, when payment was collected in error, or when BitCraft cannot deliver the agreed scope after confirmation.
Approved refunds are handled through the original payment method or the manual process used for the order where possible. Bank, gateway, currency conversion, or platform processing delays may affect when funds appear.
3. Custom work and delivered files
Custom design, implementation, setup, content entry, consultation, deployment help, and delivered template files may not be fully refundable once work has started or files have been shared.
If a refund is approved after partial work, BitCraft may deduct a reasonable amount for completed work, third-party charges, administrative effort, or delivered assets, unless applicable law requires otherwise.
4. How to request a refund
Contact support with your order reference, account email, payment status, transaction evidence if available, and reason for the request. Clear details help us review the order history faster.
We will respond with the available next step, which may include approval, partial refund, request for more information, revision proposal, or explanation of why the request is not eligible.