Terms and Conditions

Welcome to BitCraft, a template and digital service operated by BitNepal. In these Terms and Conditions, “BitCraft,” “BitNepal,” “we,” “our,” or “us” refers to the team providing this website, templates, ordering tools, account features, support services, and related digital products.

By accessing or using our website, templates, account dashboard, order forms, support tools, admin-managed services, or any related product, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

By using our products or services, you also agree to our Privacy Policy, Cookie Policy, Template License, Refund Policy, Order and Delivery Policy, and Support Policy where they apply.

To use our services, you must be at least 18 years old or have the legal capacity to enter into an agreement under applicable laws. If you use BitCraft on behalf of a company, client, organization, or other entity, you confirm that you have authority to accept these terms for that entity.

You may not use BitCraft if you are prohibited from receiving our services under applicable law or if your account has been suspended or terminated for violating our policies.

When creating an account, you must provide accurate, current, and complete information. Account features may include profile settings, favorites, order history, support tickets, admin access where authorized, and other personalized tools.

Authentication may be powered by Clerk, and app data may be stored through Convex so we can connect your account with orders, templates, coupons, favorites, support requests, and settings.

You are responsible for maintaining the confidentiality of your account credentials and login methods. We reserve the right to suspend or terminate accounts that violate our policies, misuse services, attempt unauthorized access, or create risk for other users or the platform.

All purchases, template orders, custom project requests, and service requests made through our website are subject to availability, manual review, scope confirmation, and acceptance by BitCraft.

An order submission may include a business brief, selected template, pages needed, target audience, design preference, existing website details, logo, coupon, and other custom requirements. Submitting an order does not automatically mean work has started or payment has been accepted.

We may accept various payment methods or manual payment arrangements. All transactions must be completed securely. We reserve the right to refuse, revise, pause, or cancel orders at our discretion, including where information is incomplete, payment is not confirmed, the request is outside scope, or misuse is suspected.

Prices may be shown in supported currencies using the current site conversion rate. Currency conversion is for convenience and may differ from the exact amount charged by a payment provider, bank, invoice, or manual payment process.

You agree not to engage in fraudulent, unlawful, harmful, abusive, or misleading activities while using BitCraft. You must not attempt to interfere with the proper functioning of our website, servers, database, authentication, order system, admin tools, coupon system, or support workflows.

You may not misuse or exploit our services for unauthorized purposes, including scraping templates at scale, bypassing access controls, manipulating coupons, submitting false orders, impersonating another person, reverse engineering protected parts of the app, uploading malicious material, or using BitCraft to violate any applicable law.

All content, templates, designs, layouts, code structures, branding, trademarks, graphics, documentation, previews, and intellectual property on our website are owned by or licensed to BitCraft, BitNepal, or their respective rights holders.

Unauthorized use, reproduction, redistribution, resale, publication, sublicensing, or distribution of our content is prohibited. Purchased or delivered templates may be used only according to the applicable Template License and confirmed order scope.

Delivery timelines depend on template complexity, custom requirements, customer response time, content readiness, payment status, third-party access, and the confirmed scope of work.

Reasonable revisions may be included when they match the agreed scope. Larger changes, new pages, integrations, direction changes, or requests made after approval may require a revised estimate or separate order.

Support is provided according to our Support Policy and may cover account issues, order questions, coupon issues, template delivery, and problems related to agreed BitCraft deliverables.

Refunds and cancellations are handled according to our Refund Policy. Refund eligibility may depend on whether work has started, whether files or services have been delivered, whether payment was duplicated or made in error, and whether the agreed scope can be fulfilled.

Custom design, implementation, setup, content entry, consultation, deployment help, and delivered template files may not be fully refundable once work has started or files have been shared, unless applicable law or a written agreement provides otherwise.

We are not liable for any indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of our services, templates, website, third-party tools, delays, support limitations, order changes, or customer-provided content.

To the fullest extent allowed by applicable law, our total liability for any claim related to the services shall not exceed the amount paid by you for the specific service or order giving rise to the claim.

We reserve the right to suspend or terminate your access to our services if you violate these Terms and Conditions, misuse our platform, fail to complete required payment, infringe intellectual property, submit harmful material, or engage in prohibited activities.

Termination may affect access to account features, support tickets, admin areas, order history, downloads, previews, or ongoing services. Any rights or obligations that by nature should survive termination will continue to apply.

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date or last updated date.

Your continued use of our website, templates, account features, or services after changes are posted constitutes acceptance of the revised terms.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Nepal, without regard to conflict of law principles.

Any disputes arising from or relating to these terms, our website, templates, orders, or services shall be resolved in the appropriate courts of Nepal, unless applicable law requires another forum.

If you have any questions or concerns about these Terms and Conditions, please contact us at bitnepalorg@gmail.com.

You may also contact us through the support or contact pages on the BitCraft website for account, order, template, or policy-related questions.