Privacy Policy
Effective Date: February 23, 2025
This document is written as one continuous reference for the current BitCraft app experience.
1. Information we collect
We collect information you provide directly, such as name, email address, contact details, business information, order briefs, support messages, selected template details, uploaded or linked brand materials, coupon codes, and custom requirements.
We also collect app-related information needed for product functionality, such as favorite templates, selected currency, theme preference, account role, order status, support ticket status, and basic activity connected to template browsing, ordering, and account management.
2. How we use information
We use information to create and manage accounts, connect Clerk authentication with Convex user records, process order briefs, display account dashboards, manage favorites, apply coupons, respond to support requests, and help admins operate the catalog and order system.
We may also use information to improve templates, understand which categories and flows are useful, diagnose bugs, prevent misuse, maintain security, and communicate important updates related to your account, order, support ticket, or policy changes.
3. Third-party services
Authentication is powered by Clerk, and app data is stored through Convex. These providers process information needed for login, account sync, database storage, server functions, and user-facing app features.
Other services may be used for hosting, analytics, email, payment coordination, error monitoring, or support operations as the product evolves. We aim to use providers that support reliable and secure service delivery.
4. Support and admin access
Authorized admins may view customer, order, coupon, template, and support information where needed to fulfill requests, manage the catalog, respond to tickets, review payment status, troubleshoot issues, or maintain platform quality.
Admin access should be limited to people who need it for operations. We design admin views to support practical work while keeping sensitive account and order information purposeful and relevant.
5. Retention and updates
We keep information while it is useful for account access, order history, support continuity, legal records, security, product operations, or legitimate business needs. Retention periods may vary depending on the type of information and the context in which it was collected.
You can update profile details from account settings where available. For help with account, order, or support data, contact support with enough detail for us to identify the relevant record.
6. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding certain personal information. We will review requests according to applicable law and the technical limits of the service.
Some information may need to be retained for order records, fraud prevention, security, tax, accounting, dispute handling, or legal compliance even after an account update or deletion request.
7. Security
We use reasonable technical and organizational measures to protect app data, including authenticated access and role-aware admin functionality. No online service can guarantee absolute security, but we work to reduce unnecessary exposure and respond to issues responsibly.
If you suspect unauthorized access, account misuse, or a privacy concern, contact support promptly with the relevant account email and order or ticket reference if available.