Order and Delivery Policy

Order forms may ask for business type, target audience, pages needed, theme and design preference, existing website URL, logo, coupon, preferred currency, and custom requirements so we can understand the request clearly.

You are responsible for making sure submitted information is accurate, complete, and safe to use. Missing content, unclear requirements, or delayed responses may affect scope confirmation and delivery timing.

After submission, BitCraft may review the brief and confirm what is included, what needs clarification, expected timeline, payment instructions, and any assumptions before active work begins.

Scope may include pages, sections, responsive behavior, template selection, content migration, branding, basic integrations, revision limits, and delivery format. Items not confirmed may be treated as outside scope.

Delivery timing depends on template complexity, custom requirements, content readiness, communication speed, payment status, third-party access, and review cycles.

We aim to keep progress visible through account and support channels where available. If delivery is affected by blockers, we may ask for missing information, revised scope, or additional time.

Reasonable revisions may be included when they match the agreed scope. Revisions usually cover refinements to agreed work, not a complete change of direction or unrelated new features.

Larger changes, new pages, integrations, content rewrites, brand direction changes, or requests made after approval may require a revised estimate or separate order.

You may need to provide content, images, brand assets, access credentials, domain or hosting information, approval feedback, and legal text. Delays in providing required material can delay delivery.

You are responsible for final review before launch, including business accuracy, spelling, regulatory requirements, payment settings, privacy notices, and third-party service terms.